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These Terms and Conditions
govern the relationship between you, the passenger,
and us, ATB Holidays Inc. (Hereinafter, “ATB HOLIDAYS”).
By booking a trip, you agree to be bound by these Terms
and Conditions.
These terms affect your rights to sue, governing law,
forum, and jurisdiction; please be sure to carefully
read these terms and make sure you understand your rights
and obligations and our rights and obligations.
1)RESERVATIONS & PAYMENTS
Tour Deposit: A deposit of 30% per person is required
to secure your reservation. To secure reservations on
a trip departing within 45 days, a full payment is required
by credit card at the time of booking.
For all tours, final payment must be
received in full by ATB HOLIDAYS at least 45 days prior
to departure, unless otherwise stated. Reservations
will be cancelled if final payment is not received by
the due date and cancellation charges will apply.
2)CHANGES ON THE ITINERARY
For changes made to your reservations from 30 to 10 days prior to departure, that affect arrival city, program extensions, room categories and/or passport name changes, a $100 per-change in administrative fees apply. Changes to departure date or destination from 9-4 days prior to departure may incur cancellation fees.
We regret that we cannot accept changes
to reservations within 4 days of departure. All changes
are subject to availability and cannot be guaranteed.
3)CANCELLATIONS & REFUNDS
If you must cancel your trip, you must do so
in writing. Cancellation refunds will be calculated
as of the date we receive your written cancellation.
All payments for travel services not provided to the
passenger shall be refunded in accordance with these
Terms and Conditions and in accordance with ATB HOLIDAYS’
cancellation policy.
Administrative Fee: There is a non-refundable
fee of 10% of total amount of the tour package per person.
This low fee reflects only our costs of administering
a reservation, and is not intended to be punitive in
any way. We realize the majority of those who cancel
their reservations do so out of necessity. Refunds will
be processed 10 days after our receipt of your written
cancellation and travel documents. Please note that
if you cancel 7 days or less prior prior to the scheduled
date of departure, you will not receive any refund.
4-A)CANCELLATION CHARGES FOR
LAND PACKAGES:
Unless otherwise stated in the contract, for
all cancellations we will refund the cost of your trip
less the following per-person charges.
Charges shown include the 10% administrative fee.
Prior to departure: Charge
60 days or more: 10% of selling price (Administrative
Fee)
59-46 days: 30% of selling price
45-8 days: 50% of selling price
7-0 days: 100% of selling price
4-B)CANCELLATION CHARGES FOR
CRUISE PACKAGES:
Prior to departure: Charge
45 days or more: 10% of selling price (Administrative
Fee)
45-31 days: 30% of selling price
30-15 days: 50% of selling price
14-8 days: 75% of selling price.
7-0 days: 100% of selling price
5)RESPONSIBILITY OF ATB HOLIDAYS:
The responsibility of ATB HOLIDAYS INC. and
its affiliated companies is strictly limited. As a tour
operator, ATB HOLIDAYS organizes, promotes, and sells
tour programs consisting of certain travel services,
including surface, air, and water transportation, sightseeing
excursions, and cruise/hotel accommodations that ATB
HOLIDAYS purchases or reserves from various suppliers
(collectively, “Suppliers”). ATB HOLIDAYS does not own
or operate any of these Suppliers. The Suppliers providing
travel services for ATB HOLIDAYS’ tour programs are
independent contractors, and are not agents or employees
of ATB HOLIDAYS. As such,
ATB HOLIDAYS is not responsible for any changes made to the itinerary, negligent or willful act or failure to act of any supplier or of any third party.
Some tours include
visits to shops and merchants. ATB HOLIDAYS is not responsible
for any purchases you make during your trip, whether
that merchant is part of the scheduled itinerary or
not. By utilizing the travel services of the Suppliers,
you agree that you will look to such Suppliers for any
accident, injury, property damage, or personal loss
to you or to those traveling with you, and that neither
ATB HOLIDAYS nor any representative of ATB HOLIDAYS
shall be liable.
Without limitation, ATB HOLIDAYS is
not responsible for any injury, loss, or damage to person
or property, death, delay, or inconvenience in connection
with the provision of, or failure to provide, any goods
or services occasioned by or resulting from—but not
limited to—acts of God or force majeure, acts of war
or civil unrest, insurrection or revolt, strikes or
other labor activities, criminal or terrorist activities
of any kind, overbooking or downgrading of accommodations,
mechanical or other failure of airplanes of other means
of transportation or for the failure of any transportation
mechanism to arrive or depart on time, sanitation problems,
lack of medical care, or for any other cause beyond
the direct control of ATB HOLIDAYS.
ATB HOLIDAYS reserves the right to correct
promotional or pricing errors at any time, or to increase
the program price in the event of cost increases due
to changes in cruise fares, currency fluctuations, park
fee increases, taxes, or fuel surcharges. ATB HOLIDAYS
reserves the right to decline to accept or retain any
person as a member of any tour or to cancel or alter
the tour without notice, in which event your sole remedy
shall be a prorated refund for any unused portion of
the trip. Hotels and other accommodations are subject
to change.
ATB HOLIDAYS reserves the right to change
the departure date of any trip, as well as cancel any
trip or extension that does not reach a minimal level
of participation. If ATB HOLIDAYS changes a departure
date to another departure date that departs within 14
days from the original departure, cancellation penalties
as described in this document still apply should you
subsequently decide to cancel. If ATB HOLIDAYS cancels
any optional extension for which you are booked, cancellation
penalties as described in this document still apply
should you subsequently decide to cancel the base (main)
portion of your trip.
6)MEDICAL ISSUES:
You must advise us in writing, at or prior
to booking, of any physical, emotional or mental condition
which may require professional attention during the
trip or may require the use of special equipment. If
you fail to disclose any such conditions, ATB HOLIDAYS
may refuse to allow you to take the trip and you will
forfeit the trip cost; and in such event we shall have
no liability, financial or otherwise.
We cannot accommodate women past their
sixth month of pregnancy. If you require a wheelchair,
you must provide your own small, collapsible wheelchair.
Certain features, and certain trips, are not wheelchair-accessible.
We cannot guarantee any wheelchair assistance or accessibility
in international destinations. ATB HOLIDAYS reserves
the right to decline any trip participant whose condition,
in our opinion, may affect the health, safety or enjoyment
of other participants.
ATB HOLIDAYS is not responsible for
the costs of any medical treatment you may require during
the trip. Under no circumstances is ATB HOLIDAYS responsible
for the quality of medical care, or lack thereof, you
may receive while on the trip.
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