Q: How do i recognise you at the airport/port/meeting point?
A: At the airport a member of our company will be waiting outside the exit door of the arrivals hall, after you collect your luggage. He/she will be holding a sign with your name on it.

Q: Am i travelling with a group on the tours?
A: If you book a tailor made tour, you will be travelling on the regular transports according to your choice (Train/Plane/Bus) but you will be with a small group on local tours at the chosen areas this gives you an opportunity to meet different people through your stay in Turkey. Tailor made programmes are for individual traveling. This makes the packages flexible to suit your needs and allows you to travel with an organised plan but without being herded around in a group.

If you book an Escorted Tour or one of the Anzac Tours, you definately will be with a group, travelling on the same transport vehicle and there will be a guide with you during all tour package.

Q: I request a tailor made programme. How do you organise all transports and tours at that much different locations?
A: We have sister companies based in Capadoccia, Kusadasi, Ephesus, Antalya, Pamukkale, Canakkale, Marmaris, Bodrum, Ankara and all work coordinated. They will know at what time and by which transport you will be arriving at that location and be ready to meet you, to transfer you to your hotel and organise your local tours.

Q: Why do i book a package?
A: By booking a package, everything is arranged to make you holiday hassle free, you can save time and not have to worry about booking accommodation, buying tickets for your transport, finding your hotel when you reach the airport and finding the right tour when you reach the sites. As the travel agencies can get a better price than the customer, packages also work out to be more economical.

Q: Do you provide travel insurance?
A: Clients are advised to obtain their own insurance for health and/or baggage loss while traveling. Insurance is also recommended to provide coverage to clients if refunds pursuant to the final payment and cancellation clause below are unavailable due to the terms of that clause.

Q: How do I pay for my tour, what is the procedure?
A: After we receive your request, we check the availibilities at the hotels and on the transportation vehicles. If all requested services are availabe for the requested dates, we send our “Credit Card Authorisation Form” to our clients.

We kindly request a 30% deposit to secure our clients' reservations; the remaining 70% balance being payable 35 days prior to the departure of the programme.

Q: Do i get refund if i cancel my trip due to illness or/and travel warnings?
A: We kindly request 30 % deposit on booking and the rest is to be paid 45 days prior to departure date of the tour. If a written cancellation notice is received before departure, we accept the cancellation.

CANCELLATION CHARGES FOR LAND PACKAGES:
Unless otherwise stated in the contract, for all cancellations we will refund the cost of your trip less the following per-person charges.
Charges shown include the 10% administrative fee.

Prior to departure: Charge
60 days or more: 10% of selling price (Administrative Fee)
59-46 days: 30% of selling price
45-8 days: 50% of selling price
7-0 days: 100% of selling price

CANCELLATION CHARGES FOR CRUISE PACKAGES:
Prior to departure: Charge
45 days or more: 10% of selling price (Administrative Fee)
45-31 days: 30% of selling price
30-15 days: 50% of selling price
14-8 days: 75% of selling price.
7-0 days: 100% of selling price.

Q: Do i need visa for Turkey and is it possible to apply for visa at the airport?
A: Yes. We recommend that you acquire your visa before you leave for Turkey. If you do not, you can purchase your visa at the airport when you arrive, the visa counter is located on the left side of the passport control area as you pass through to the arrivals hall at Istanbul Airport. You will need to carry Euros or American dollars to pay for your visa as they do not except Credit cards or Turkish Lira. There is a ATM located next to the visa counter, however this cannot be relied on. The duration of tourist visas for most countries are for 3 months.

If you could not find the answer of your question, please do not hesitate to contact us.